Kiwi Reviews

Kiwi has an overall rating of 4.5 based on 12 reviews. Customer feedback on Kiwi is mixed: Kiwi reviewers highlight positive aspects like competitive pricing, user-friendly interface, diverse flight options and good customer support, which strongly appeal to budget travelers, tech-savvy users, and those seeking flexible travel options. However, Kiwi is often criticized for its hidden fees, complicated booking process, customer service delays and issues with flight changes.

4.5/5.0

12 reviews

5 Stars

7

4 Stars

1

3 Stars

2

2 Stars

0

1 Star

0

All Kiwi Reviews (12)
JosephMarconis
April 08, 2026
"I needed to switch my flight and it..."
I needed to switch my flight and it was no big deal. They handled it fast and I didn’t have to go through a bunch of hassle, so that was nice.
rita-White
March 20, 2026
"My refund was sorted quickly"
I had a refund to deal with recently, and in my case it came back quickly. No hassle, which I really appreciated
PORADA
March 11, 2026
"Canceling Felt Less Stressful Than I Expected"
I had to cancel my trip and felt kind of trapped, like I was stuck dealing with a big hassle. But kiwi handled the refund much faster than I expected, which was a huge relief...
Phyllis-hulslander
February 24, 2026
"Good prices, but the fees could be clearer"
I did find my flight cheaper here than on a few other sites, so I’ll give them that. The booking process was straightforward, but I do feel like the fees weren’t shown as clearly as they could’ve been. It kind of seemed like they were hoping you wouldn’t notice until the end.
Emilio_bradley87
February 02, 2026
"Quick and helpful support"
I reached out about a ticket I had open and was surprised how fast they got back to me. The support team answered clearly, actually looked into the issue instead of sending a generic reply, and had everything sorted out without a bunch of back-and-forth. Really appreciated how easy they made it.
RubyShort
February 02, 2026
"Clear itinerary, even if I still overchecked everything"
I booked through Kiwi and the itinerary was really easy to follow. The flight times, layovers, and airport info were all in one spot, which was nice because I didn’t have to dig through a bunch of emails. That said, I still kept checking things like three times because I’m paranoid when I travel. But overall, it definitely made the trip feel less stressful, even if I somehow managed to stress myself out anyway.
hello_julie161
January 12, 2026
"Easy booking, but the fees felt preventable"
Booking through Kiwi.com was straightforward, and the flight itself went fine. My only issue was the extra fees that popped up near the end. The price looked like a good deal at first, but once bags and other add-ons were included, it didn’t feel as cheap anymore. that kind of surprise feels preventable if everything was clearer upfront. I’d still say it was okay overall, just make sure you read the details carefully before paying...
AmyBergeron
January 02, 2026
"Easy to use on my phone and laptop"
I used Kiwi.com to book a quick trip, it was a really smooth experience. The website loaded fast on my laptop, and I was able to compare flight times without feeling confused or clicking around forever.
The app was just as easy to use on my phone. All my flight details were in one place, the check-in reminders were helpful, and I had no trouble adjusting filters or finding my booking later. I’d definitely use it again
jonathan-Eikenberry
December 31, 2025
"It worked out, but I was definitely a little nervous!!"
I booked a flight through Kiwi and, to be fair, the ticket came through in the end with no major issues!! So yes, the booking did work, and I got what I paid for.

That said, I didn’t feel totally relaxed while waiting for everything to update. Some of the info took a while to show up, and I ended up checking directly with the airline myself just to feel sure.

For a simple trip, I think Kiwi is probably fine, but I’d be hesitant to use it for anything with tight connections. Giving it 3 stars because it worked, but it wasn’t exactly a stress-free experience!!
dustin_Houle03
December 14, 2025
"Super easy to add bags later"
I booked my flight first and added my baggage later through kiwi, and the whole process was really smooth. The price was clear before I paid, and I could also add things like seat selection and priority in the same place. I didn’t have to call anyone, which was a big plus. After a few minutes, everything showed up in my trip. Overall, it was a good experience.
Kiwi Q&A

Hi can i get a manager's number, i requested one several times and no one called.

BrandieWallace
September 27, 2020

“Hello there, Sympathies from a fellow sufferer. I was personally put through to a presumed Customer Guarantee Manager who offered me a full refund after an hour long negotiation. He was even kind enough to waive the refund charge for me (you know they CHARGE you to procure a PARTIAL REFUND with no guarantees otherwise, right?). He was so softly spoken that I was even convined. And yet, 6 months down the line, I have only been reimbursed for the Premium Service Package fee (a laughable GBP18), I sent him an e-mail and got back an automated message saying that this address is no longer being used, directing me to the website, and texted them through there to ask about the status of my refund. These guys are THUGS! My advice to you, if you are still chasing this up 2 years after the fact that is, is to call and call and call, speak to agent upon agent upon agent upon agent irrevocably DEMANDING to speak to the Manager - you could also allude to a lawsuit in no uncertain terms (I did that!), and you might be given a talking head to speak to. But as you can surmise from my story ( I will update you should they reply to my text, although I am not getting my hopes up about it), this will have little to no efficacy on the probability of ever getting your money back.”

I am reading al lot of experience with kiwi ?why could you explain it ? i am travelling from amsterdam to amman 21 dec.(ok619 and after that fr1772

Owen.Watkins
August 25, 2020

“Hi, I recommend you to book directly with the airline. You will get much better support and this is specially important in this COVID times.”

How do i check on the status of my ticket/s

Can anyone give me costumers service complaint email to contact them? i can not find it anywhere.

Bernard.Thompson
February 15, 2020

“Complaints -at- kiwi -dot- com Complaints -at- kiwi -dot- mypurecloud -dot- ie”

Why do you tell lies

View More Q&As

Have a question about Kiwi?
kiwi

Kiwi Reviews

Coupons & Promo Codes

Customer Reviews

Questions & Answers

Ask a Question

Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.