Kiwi Reviews

BrandieWallace

September 27, 2020

“Hello there, Sympathies from a fellow sufferer. I was personally put through to a presumed Customer Guarantee Manager who offered me a full refund after an hour long negotiation. He was even kind enough to waive the refund charge for me (you know they CHARGE you to procure a PARTIAL REFUND with no guarantees otherwise, right?). He was so softly spoken that I was even convined. And yet, 6 months down the line, I have only been reimbursed for the Premium Service Package fee (a laughable GBP18), I sent him an e-mail and got back an automated message saying that this address is no longer being used, directing me to the website, and texted them through there to ask about the status of my refund. These guys are THUGS! My advice to you, if you are still chasing this up 2 years after the fact that is, is to call and call and call, speak to agent upon agent upon agent upon agent irrevocably DEMANDING to speak to the Manager - you could also allude to a lawsuit in no uncertain terms (I did that!), and you might be given a talking head to speak to. But as you can surmise from my story ( I will update you should they reply to my text, although I am not getting my hopes up about it), this will have little to no efficacy on the probability of ever getting your money back.”

Owen.Watkins

August 25, 2020

“Hi, I recommend you to book directly with the airline. You will get much better support and this is specially important in this COVID times.”

Bernard.Thompson

February 15, 2020

“Complaints -at- kiwi -dot- com Complaints -at- kiwi -dot- mypurecloud -dot- ie”